Webhooks

How It Works

Businesses use webhooks to stay in sync with message lifecycle and customer replies without polling.

Register one or more HTTPS URLs in the Bluemessaggio dashboard. When a message is delivered, read, or replied to, we send a POST request to your endpoint with a signed payload. Your server processes the event and updates your database, triggers workflows, or sends a reply via the REST API.

Outbound events

Delivery status, failed delivery, and (where supported) read receipts. Know exactly when messages reach the user.

Inbound messages

Customer replies on WhatsApp, SMS, or RCS are pushed to your webhook. Respond in real time from your app or bot.

Benefits

Why use webhooks with Bluemessaggio.

Real-time updates

No polling. Get delivery and read events as they happen for faster workflows and support.

Verified payloads

Verify webhook requests with signatures so only genuine Bluemessaggio events are processed.

Retry & reliability

Automatic retries with exponential backoff if your endpoint is temporarily unavailable.

Multi-channel

Same webhook pattern for SMS, WhatsApp, and RCS. One integration for all channels.

Use Cases

How businesses use webhooks with Bluemessaggio.

Ecommerce order updates

Trigger shipping SMS when status changes; receive delivery confirmation events to update order tracking.

Banking alerts

Send OTP and transaction alerts; use delivery callbacks for audit trails and retry logic.

Marketing campaigns

Track delivered and read rates via webhooks; sync engagement data to your CRM or analytics.

Customer support

Receive inbound WhatsApp or SMS replies on your webhook; route to agents or chatbots and reply via API.

Chatbots & automation

Inbound webhooks feed your bot engine; respond with templates or rich messages through the API.

Compliance & logging

Log every delivery and failure event for compliance, reporting, and debugging.

Feature Highlights

What you get with Bluemessaggio webhooks.

Configurable webhook URLs per channel or per application
Delivery status (sent, delivered, failed) and optional read receipts
Inbound message payloads with sender, channel, and content
Signature verification (HMAC) to validate request origin
Retry policy with configurable attempts and backoff
JSON payloads with clear event types and message IDs